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Terms of Services

Effective as of May 1, 2022 

1. Welcome to NeoMaster.
This is a web-based Learning program for students in Kindergarten through Grade 10 and Test Prep.

Please read these Terms of Service (‘Terms’) carefully before using the NeoMaster Global Website located at https://www.neomasterglobal.com. The Terms of Service apply to all users of this Website. If you do not agree to these Terms of Service, you should not use the NeoMaster Global Website.

The following Terms of Service shall apply if you would like to register for an on-line academic program provided by NeoMaster through its website (“Website”). These terms and conditions apply to your use of and access to the Website and your dealings with NeoMaster.

Additional products and services offered through the Website may necessitate additional terms or changes to these terms and conditions. NeoMaster reserves the right to add to or amend these terms and conditions from time to time. You should periodically refer to this Website for the updated terms and conditions.

In these Terms, ‘we’, ‘us’ and ‘NeoMaster’ means: NeoMaster Global Corporation, 5900 Balconies Drive STE 100, Austin, TX 78731, USA or any other holding, subsidiary, affiliated, group company or related entity of NeoMaster Global Corporation.

For the purposes of this agreement, “you” means the parent/ guardian or the student who is using the Website or service, as the case may be.

If someone else is paying for (or authorizing) your tutoring account, you agree to print this document and hand it to them.

2. Online Conduct and Registration
2.1 Online Conduct :All information that you provide to NeoMaster in connection with the use of the NeoMaster Website shall be true and accurate to the best of your knowledge. You shall not provide any false information in connection with the use of the NeoMaster Website. Further, you agree to update or correct any information which you have provided if such information changes, becomes outdated or misleading. In its sole discretion, NeoMaster may curtail or prohibit any conduct that restricts or inhibits any other user from using or enjoying the NeoMaster Website. You agree to use the NeoMaster Website only for lawful purposes. You are prohibited from posting on or transmitting through the NeoMaster Website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. You are solely responsible for knowing and understanding the laws and adherence to any and all laws, rules, and regulations pertaining to your use of the process and services. You also, agree that you will treat the tutors with respect and not use obscenities in the classroom, make threats, or discuss matters other than those directly related to the Knowledge Package of interest. You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any off line meeting or conversation, you agree to immediately report this to us by phone and in writing.

2.2 Registration : You must be at least 13 years old to register for the NeoMaster Global service. Parents and Legal guardians are required to register in case the student is below 13 years, in compliance with Child Online Privacy Protection Act (COPPA).

To use our services, you must register on the site, in the following manner:

(a)  You are required to submit a completed application form (“Application Form”) available on-line. NeoMaster shall notify you of the result of your application. You are solely responsible for and you agree to provide true, accurate and complete particulars and information in your Application Form. NeoMaster shall not be responsible for the consequences of any of your particulars or information being incomplete, inaccurate or obsolete. You must promptly notify NeoMaster of any changes in particulars or information provided.

(b) By submitting your application to NeoMaster, you are representing that you have the right and capacity to enter into this Agreement under applicable laws.

(c) If your application is approved, NeoMaster will enable you to access NeoMaster products selected by you (“Selected Products”). NeoMaster may send your log-in username and password to enable you to access the Selected Products (“Login Username and Password”) and any other information or material to you by any means chosen by NeoMaster. While NeoMaster will use reasonable endeavors to ensure that these will reach you safely, NeoMaster will not be liable if these fail to reach you or if any unauthorized person obtains them during transit.

(d) NeoMaster reserves the right to refuse and reject your application without assigning reasons.

You are responsible for maintaining the security and confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s). Furthermore you agree, to maintain and promptly update your information when any changes occur in the information you have provided, and to keep it true, accurate, current and complete. You agree not to use the site, the services or NeoMaster content to recruit, solicit, or contact in any form tutors, or potential consumers for employment, or contracting for a business not affiliated with NeoMaster without our written permission.

2.3 Recording of tutoring sessions : NeoMaster will be “recording” all student tutoring sessions, for the purpose of quality control, addressing customer complaints, if any and for future reference/ review of the students. The recordings will be retained for 30 days and then destroyed. The recordings will be accessible only to the NeoMaster operations staff and to the individual student, and parent and legal guardian.

2.4 Quality Overview : NeoMaster makes every effort to ensure compliance with the national and local curricula and standards, however this is not a guarantee. NeoMaster tutors are trained to teach in the country and/or state in which they are operating

2.5 Technology : NeoMaster uses proprietary, licensed third-party technologies, and free technology products. While all attempts are made to ensure stability and availability of technologies used by NeoMaster, the company cannot guarantee uptime. You are solely responsible for all service, telephony and/or other fees and costs associated with your access to and use of the process/services and for obtaining and maintaining all telephone, computer hardware and other equipment required for such access and use.

2.6 Free Trial : We encourage the use of this service. “Free Trial” is only available for first time users of the NeoMaster service and cannot be combined with any other offer. Only one free trial may be redeemed per student. You must have Internet access to use the free trial offer. Upon registering for your free trial, a NeoMaster tutor or a customer service representative will chat with you and try to help you with any questions you may have, if required.

2.7 Payment : By using the NeoMaster service, you are expressly agreeing that we are permitted to charge to your credit card, the price of the Knowledge package, or Sessions you have selected. Payment will be by the use of a valid credit card. For registering for a Knowledge Package/ Session, you would be required to select the appropriate Knowledge Package and make the purchase.

2.8 Credit Card information : NeoMaster does not store your credit card information to ensure safety of your personal information. You will need to enter your credit card information for every purchase transaction.

3. Intellectual Property Rights
3.1 You acknowledge all Intellectual Property Rights of NeoMaster Website in what so ever manner and also that the ownership of the Contents of NeoMaster Website vest with us. Any Content on NeoMaster is subject to copyrights, trademarks, and/ or other proprietary rights, and that these rights are valid, subsisting and protected in all forms, media and technologies existing now or hereinafter developed. All Contents are copyrighted for which NeoMaster is the sole and exclusive owner and NeoMaster owns the copyright in the selection, coordination, arrangement, and enhancement of such Content. You shall not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part, except explicitly permitted by NeoMaster in writing. If no specific restrictions are displayed, you may make copies of select portions of the Content, subject to strict adherence that such copies are made only for your personal use and that you shall maintain any notices contained in the Content. You shall not upload, post, reproduce, and/or distribute in any manner the Contents without obtaining prior written permission of the owner of the copyright or other propriety right subject to those permitted by the fair use privilege as per the U.S. Copyright Laws. In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software and the same shall be your responsibility and NeoMaster undertakes no liability or guarantee of the same.

You acknowledge that “NeoMaster” is the trade name and trademark of NeoMaster and any violation of the trademark or service mark in what so ever manner shall be treated as infringement and NeoMaster at its discretion may initiate statutory and/or common law remedies.

3.2 Copyright Statement : © 2022-2029 NeoMaster. All rights reserved. The contents of the NeoMaster or NeoMaster web pages, including, but not limited to text, graphics, photographs, images, tags, logos, designs, formats, icons and/or layout arrangements are copyrighted materials possessed and owned exclusively by NeoMaster and any unauthorized use of the words NeoMaster and/or logo shall be infringement of the trademarks and service marks of NeoMaster. You are permitted to download one copy of these materials on any single computer and print a copy of the said materials only for your personal use which shall be for learning about, evaluating, or acquiring ‘NeoMaster ‘ services or products. You are not permitted to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials in any manner and/or in any form for any other purposes and any contrary actions shall be treated as infringement and NeoMaster reserves all rights to initiate appropriate civil and/or criminal action.

3.3 Limitation on Use : The receipt of the services is personal to you and you may not transfer your rights to access the course materials or to receive the services to another person unless we have consented in writing to you to do so. Unless otherwise specified, the content on the NeoMaster Website is for your personal and non-commercial use and we grant you a limited license to access the NeoMaster Website for that purpose. You may download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the NeoMaster Website only with our written and express consent. Any unauthorized use of the NeoMaster Website or its contents will terminate the limited license granted by us.

4. Disclaimers and Limitation of Liability
The ‘User” shall have access to and use of this Website subject to compliance with all applicable laws and the “User” accepts, without limitation or qualification, the Terms of Service given in the Website.

NeoMaster shall make endeavors to keep the information provided in its Website up-to-date and correct, NeoMaster makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, services, or related graphics contained on the Website for any purpose. Any reliance placed by the User on such information shall be strictly at User’s own risk.

In no event shall NeoMaster be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of, or in connection with, the use or misuse of this Website.

Under no circumstances shall NeoMaster or any other party involved in creating, producing, or distributing the NeoMaster notes for the NeoMaster Website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, the NeoMaster Website . This limitation on damages includes but is not limited to damages that result from reliance by you on any information obtained from the NeoMaster Website, or from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance (whether or not resulting from acts of God), communications failure, theft, destruction, or unauthorized access to the NeoMaster’s records, programs, or services. You hereby acknowledge that this paragraph shall apply to all Content, merchandise, and services available through NeoMaster. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

In some cases, your registration may be pending review by the third party (e.g., the Supervisor/director) who administers the part of the NeoMaster Website relevant to you. (This is a security feature designed to protect children.) Until you are approved, you will not have access to the password protected Community areas of the Website. This decision is not made by NeoMaster. NeoMaster makes no guarantee that you will be approved in a timely manner or that you will be approved at all. Under no circumstances shall NeoMaster be held responsible for delayed or withheld approval of your registration.

Links to other websites contained in this Website are intended only for informational purposes. Linked websites are not under the control of NeoMaster and NeoMaster makes no representations whatsoever about any other website (or information found within) which the User may access through this Website. NeoMaster provides links only as a convenience and the inclusion of any link does not imply endorsements or acceptance by NeoMaster of any liability whatsoever for the contents or the use of such website.

Every effort is made to keep the Website up and operating properly. However, NeoMaster takes no responsibility for, and will not be liable for the Website being temporarily unavailable due to any issues beyond its control. NeoMaster reserves all rights, at any time and without notice, to revise the contents of this Website including the conditions of use. If the User chooses to continue using this site following any such change, it will signify that User agrees to be bound by the revised conditions.

5. Tutoring Placks and Tutoring Schedules
A student will schedule tutoring sessions through our website. Based on student’s grade, and subject specified, calendars of the available tutors will be presented. Student can schedule sessions in advance according to their requirement, subject to Knowledge Package validity date, and their number of remaining credits in the Knowledge Package(s) purchased.

Session booking is on first come first served basis, availability of a specific tutor for desired dates and times or for any date and time cannot be guaranteed. Students are encouraged to book sessions well in advance to improve the chances of availability of tutors and time slots as per their choice.

A session can be cancelled or rescheduled any time up to 24 hours before session start time. Student can email neomasterglobal@gmail.com to cancel their sessions.

If a student does not show up for a scheduled session without prior intimation, he/she will be considered as a “no show”.

The student is required to join a scheduled session on or before the scheduled time. The tutor will wait for a maximum of 10 minutes beyond the scheduled session start time. In case the student does not show up, the tutor will leave the session, the session will be forfeited and the student would be liable to pay for the same.

For any technical or operational reason, if NeoMaster needs to cancel or reschedule a scheduled session, NeoMaster shall make its best endeavors to inform the student via email or phone, as soon as possible, and propose alternate schedules or tutors as necessary. If the student and NeoMaster fail to agree on the rescheduling for a scheduled session cancelled by NeoMaster, within a period of seven (7) days, the student has a right to claim full refund of the already paid fee for the scheduled sessions cancelled by NeoMaster.

6. Content
NeoMaster distributes subject content, and other information and we reserve the right to display and promote this content or other information on our Web site to you in any manner we choose at our sole and absolute discretion. In addition, the NeoMaster Website allows you and other third parties to post comments, and give feedback concerning a variety of content. This feedback, or other information that constitutes part of the content expressed, or made available by third parties on the NeoMaster Website is the opinion of the respective authors or producers and not of NeoMaster, or its shareholders, directors, officers, or employees. Under no circumstances shall NeoMaster, or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the NeoMaster Website.

7. Submittals
NeoMaster is free to use any comments, information or, any communication you may send to NeoMaster, including, without limitation, responses to questionnaires or through postings on the NeoMaster Website. NeoMaster is not responsible to compensate you for this content in any manner. In addition by posting any content on our site, or in responding to questionnaires, you grant NeoMaster the right to use this content in any way we wish, without compensation to the provider of such content. NeoMaster does not accept unsolicited material or ideas, and is therefore not responsible for any similarity of unsolicited material in our publications or Website content. If you chose to send unsolicited material of any type, you do so with the knowledge that there is no consideration of any kind.

8. Process Testing
NeoMaster will be performing tests of various elements of our process, the test may involve service, programs, pricing, or other issues. NeoMaster reserves the right to determine who takes part in these tests.

9. Communications
When you login to NeoMaster, you are providing us permission to send you electronic communications from NeoMaster. The communications could include notices about your account, e-mails or other information. These communications are part of the interaction between you and NeoMaster. You are agreeing that these communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

10. Cancellation and Money Back Guarantee
If for any reason you are not satisfied with NeoMaster online tutoring services and wish to cancel your Online Tutoring Knowledge Package/Sessions you may do so with a 72-hour notification. To cancel, please email us at: neomasterglobal@gmail.com

10.1 Money back Guarantee for online tutoring Knowledge Packages
Your satisfaction is guaranteed with every online tutoring subscription.

If you are dissatisfied with any tutoring lesson please inform us, we will provide a credit.

If you wish to cancel the online tutoring service please let us know. We will gladly provide a refund for the unused tutoring lessons, no questions asked.

Online Tutoring Service Cancellation/Refund request must be made within 30 days from date of purchase.

Refund will be provided for the unused tutoring lessons after deducting 10% administration fee and $24 per lesson for lessons already taken for Grade 1 to 10 and $27 for Test Prep Help.

For example, if $229 was paid for a 10 hour pack for Grade 6. This subscription is cancelled after taking 3 lessons. We will deduct the administration fee 10% of $229 = $22.90 and cost of 3 lessons, 3 x $24 = $72 and refund the balance $229 – $22.90 – $72 = $134.10 to you.

The money back guarantee is not applicable for Assignment Help, Practice Test, Worksheet Knowledge Packages and Integrated Knowledge Packages.

11. Privacy Policy
NeoMaster respects and understands the need and the importance of privacy and security for our customers. Any personal information maintained by NeoMaster, including contact information, unique identifier information, transactional and financial information, is used only to contact consumers.

Please review our Privacy Policy to understand our practices.

12. Charges
This Site reserves the right to charge subscription and / or membership fees in respect of any part, aspect of this Site upon reasonable prior notice.

13. General
13.1 Severability :

If any provision of these Terms becomes void or otherwise unenforceable in whole or in part, the validity of the remainder of these Terms shall not be affected.

You accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability. You also acknowledge that we cannot be held responsible for any delay or disruptions that are inherent in the operation of the Internet and the World Wide Web, including viruses.

We shall not be liable to you for any loss or damage whatsoever arising out of or in connection with your use of the Website or any or content and/or facilities provided via the Website.

13.2 Termination : We reserve the right to withdraw all or part of the Website at any time. We also reserve the right to terminate this agreement and Terms of Service at any point of time in the event that you are in breach of any of these terms and conditions, and where the breach is capable of cure, you have not cured it to the satisfaction of NeoMaster within 7 days of a written notice from NeoMaster.

13.3 Applicable Laws : The NeoMaster Website is controlled by NeoMaster Global Corporation from its offices within the United States of America. NeoMaster makes no representation that Content in the site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this site from other locations do so, on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to this Website, the services provided through this Website or the Content shall be governed by the internal substantive laws of the State of Texas, unless provided otherwise by contract. Any claim against NeoMaster shall be governed by the laws of the State of Texas.

13.4 Indemnity :You hereby agree to indemnify and to keep NeoMaster, its directors, employees and agents fully and effectively indemnified against all actions, liabilities, costs, claims, losses, damages, proceedings and/or expenses (including all legal costs, on a full indemnity basis) suffered or incurred by NeoMaster, in connection with or arising from your use of the Material, access to the Website and dealings with NeoMaster, including, but not limited to:

(i) any infringement of third party intellectual property rights or any tortious or criminal liability in connection with the Student Content;

(ii) any unauthorized use of your Login Username and/or Password; and
(iii) any breach or non-observance of any of these terms and conditions by you.

13.5 Notices and Communications :
(a) Any notice which is required to be given by you to NeoMaster shall be in writing and shall be sent to NeoMaster ‘s designated address from time to time. Any notice which NeoMaster sends to you may be by hand, post, electronic or facsimile transmission, and shall be deemed to have been received by you:-

(i) if by hand, when delivered (to your last known address on NeoMaster ‘s record);

(ii) if by post, two days following the posting; and

(iii) if by electronic or facsimile transmission, when dispatched as confirmed by a report from the dispatching equipment, despite any evidence to the contrary.

(b) NeoMaster will not be responsible if you fail to receive communications from NeoMaster if such failure is due to:-

(i) an error in your email program;

(ii) a wrong email address;

(iii) you not updating NeoMaster of a change in email address; or

(iv) your failure to regularly check your e-mail or this Website.

(c) You agree to treat as conclusive evidence, and not to dispute the validity, accuracy or authenticity of, any evidence of your instructions and communications transmitted between yourself and NeoMaster, including such evidence in the form of NeoMaster’s computer records or transaction logs, magnetic tapes, cartridges, computer printouts, copies of any communication, any written statement by NeoMaster’s officer confirming the posting of any notice or communication, or any other form of information storage.

NeoMaster designated address –
NeoMaster Global Corporation, 5900 Balconies Drive STE 100, Austin, TX 78731, USA.

13.6 Force Majeure :

(a) In the event that

(i) NeoMaster is unable to observe or perform the terms of this Agreement;

(ii) access to the Website is blocked;

(iii) NeoMaster Products and Services are suspended or made unavailable by reason of causes beyond its control including (but not limited to) equipment, system or transmission link malfunction or failure, fire, flood, explosion, acts of elements, acts of God, accidents, epidemics, strikes, lockouts, power blackouts or failure, labor disputes, legislative requirement, administrative order, court order or by any other causes which it cannot control or reasonably be expected to avoid, the performance of NeoMaster ‘s obligations as affected by such causes shall be excused for the duration of the such events. NeoMaster shall not be liable for any delay, loss, damage or inconvenience whatsoever caused or arising from or in connection with any one or more of the above-mentioned events. In the event that such events cause NeoMaster to terminate the offering of NeoMaster Products, NeoMaster shall not be liable for any damage, costs or expenses, and shall not be required to refund any Fees paid.

13.7 Entire Agreement : These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.

Contact Us
If you have any questions about this agreement, the practices of this site, or your dealings with this Website, please email us at neomasterglobal@gmail.com

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